#OPEN DUO SETTINGS UPDATE#

#OPEN DUO SETTINGS UPDATE#

Sometimes there are issues with GCM on the device, like out-of-date play services, that prevent the device from receiving push notifications properly, you should update Google Play Services if possible to alleviate this.

This will often fix itself after you pull-to-refresh. If manually checking works, then the issue is related to the Google Cloud Messaging (GCM) push notification service and Duo Mobile registering for pushes correctly. This is generally the most reliable way of receiving a login request and should work if the app and account are functioning properly. When you do this, the Duo Mobile application will reach out to the Duo cloud service directly to check for login requests rather than using the push notification services. Verify that notifications are configured how you want them.įully close (double-tap home button and swipe up) Duo Mobile. If 'Allow Notifications' box is already checked, uncheck and then re-check it. To check if push notifications are enabled for Duo Mobile, and re-enable them if needed, follow these steps: If push works by manually pulling to refresh but notifications are not received, it is most likely because you selected not to receive notifications when installing the application.

Unstable cellular/data/wifi connection on your phone.įollow the steps below to resolve this issue:ĭuo Push delivery issues are most often resolved by pulling down on the screen to check for notifications in the Duo Mobile app:.There are two main reasons you may not receive push notifications from Duo on your phone: This document will explain what to do if you are not getting notifications from the Duo Mobile App, as well as what settings to adjust to receive notifications.

Open duo settings